Client Care Representative

Job description

Responsive recruiter Benefits: YOU WANT MORE FROM YOUR JOB. (That’s why you are looking here) Duggan One Hour Heating and Air Conditioning / Mister Sparky Augusta is a fast-growing HVAC & Electrical company needing a Client Care Rep to maximize productivity for our field technicians. - Bonus based on performance - Health insurance - Paid time off - Opportunity for advancement - Company parties - Competitive salary - Training & development JOB SUMMARY: This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. JOB DUTIES - Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company - Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not. - Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time - Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window - Makes outbound calls to clients to ensure that they a...