Systems Support Specialist II

Job description

Job DetailsJob Location: Las Vegas - LAS VEGAS, NV 89119Position Type: Full TimeSalary Range: $60,000.00 - $65,000.00 Salary/yearKonami Gaming is looking for a Systems Support Specialist II to join our team! The Systems Support Specialist II is responsible for providing general application support for the SYNKROS casino management system. The main objective is to respond and resolve any work stoppages to maintain a positive customer experience. This position is entry level technological and SYNKROS knowledge. Primary responsibilities for this position would be: Secondary responsibilities for this position would be to travel to customer sites providing on-site support during new implementations, working non-business hour telephone support to existing customers on a rotating schedule. This position performs additional tasks or projects to improve overall productivity, efficiency, and level of service, as assigned. - Clarifying issues reported by customers. - Escalating issues to appropriate teams after research and testing are conducted and provided. - Analyzing those issues to find an acceptable solution for the customer. - Resolving in a manner that fully describes the steps to sol...