PeopleHub Partner, Employee Relations

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The PeopleHub Partner, Employee Relations (PHP-ER) is responsible for engaging with employees and leaders at critical moments in the employee lifecycle to ensure an equitable, inclusive, and respectful experience consistent with Toast’s policies, values, and culture. As a central point of expertise for the PeopleHub, the PHP-ER must perform work with limited supervision, handle high-volume routine cases and highly sensitive employment situations with emotional intelligence, and understand the unique operational needs across different departments. A day in the life (Responsibilities): - Lead routine workplace investigations (D/H/R), code of conduct violations, and sensitive compliance matters with impartiality and confidentiality. - Manage high-risk conflict resolution and formal complaints by facilitating productive conversations and outcomes. - Serve as a subject matter expert on HR policies, providing recommendations on policy deviations and exceptions in consultation with the ER Center of Excell...