Senior Business Services Agent

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. What you’ll do: - Responsible for creating, maintaining and improving customer relationships while interacting with customers daily - Answer customer calls and emails providing prompt issue resolution - Manage outbound calls to gain information and/or follow up to resolve customer issues - Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc. - Manage client dialog while documenting details of client interaction in Salesforce … talk about multi-tasking! What experience you need: - Minimum 1 year of customer service experience - Proficiency with Google Suite and Microsoft Office (Word and Excel) - Detailed oriented with an ability to multi-task in a fast-paced environment - Exhibit strong organizational, problem-solving, and analytical skills - Excellent listening, verbal, and written communication skills - Strong interpersonal skills and professional attitude - Regular attendance is an essential fu...