Scheduling Coordinator

Job description

The Scheduling Coordinator (SC) is the “face” of Adventure Orthodontics — the first and last point of contact for every patient and family member who visits our office. The SC embodies the warmth, energy, and empathy that reflect our Mission, Vision, and Values , creating a welcoming and organized environment where every patient feels seen, cared for, and confident in their orthodontic journey. The ideal candidate is friendly, detail-oriented, and proactive — someone who thrives in a fast-paced setting, anticipates needs before they arise, and ensures a seamless, joyful patient experience from check-in to check-out. Summary of Essential Job Functions: Greet every visitor with a warm smile and personalized welcome within moments of arrival. Maintain a professional, positive, and courteous demeanor with patients, families, and team members at all times. Follow the Adventure Orthodontics Guest Experience Standards (inspired by Disney-level service). Answer and route incoming calls promptly and professionally. Build genuine connections with patients and families, ensuring their needs are met with care and efficiency. Contact patients who miss or need to reschedule appointments, and man...