New Member Support Specialist

Job description

Benefits: - Employee discounts - Flexible schedule - Free uniforms Role Overview: The New Member Support Specialist plays a critical role in centralizing and optimizing lead management across multiple KidStrong centers. This position is responsible for driving consistent follow-up, improving conversion rates, and supporting a predictable, scalable sales pipeline. By managing key lead segments and guiding prospective families through the enrollment journey, this role directly contributes to revenue growth and overall customer experience. New Member Inquiry Management & Engagement  Oversee multiple categories of new member inquiries across several centers  Manage a high volume of outbound communication and follow-up activities  Execute outbound call campaigns to engage and follow up with assigned new member inquiries  Apply established communication workflows and best practices to effectively nurture prospective members  Maintain accurate records, detailed notes, and follow-up actions within the CRM system (GloFox)  Deliver timely, consistent, and professional communication across all interactions  Proactively guide inquiries through the pipeline, driving trial scheduling and...