Club Reception - Soho House Portland

Job description

Soho House Portland is excited to hire a Club Receptionist/Host ! Scope of the Job: At Soho House, a Club Receptionist/Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operations. The Host has acute organizational and people skills which often is infectious and promotes a positive experience from the moment anyone arrives up until their departure. Responsibilities also entail providing excellent service to all guests, members and staff via friendly professionalism and organizational efficiency. A successful Host is responsible for training other reception team members on processes and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service, and ensure tables are ready for the reservation’s arrival. Key Responsibilities: - Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with op...