Customer Operations Specialist

Job description

Giesecke+Devrient is a global company that offers security technologies, both in the physical and digital world. Every day, billions of people benefit from G+D innovations in their personal and business lives. We develop, manufacture, and distribute products and solutions for the safeguarding of payment processes, identities, connectivity, and data. At G+D Mobile Security , the world leader in secure telecommunications systems via SIM / eSIM, we are looking for a Customer Operations Specialist to join our international team in Barcelona. This is an exciting opportunity for a customer service–oriented professional who thrives in a dynamic environment and wants to contribute to delivering excellence in the entire Order-to-Cash process. Key Responsibilities: - Manage and process customer orders and renewals accurately and efficiently. - Ensure smooth execution of the Order-to-Cash (OTC) cycle, from order entry to invoicing. - Act as the main point of contact between customers and internal stakeholders (Sales, Purchasing, Shipping, Technical Support). - Provide proactive communication and problem resolution to ensure customer satisfaction. - Collaborate closely with global Customer Ope...