(Senior) Technical Account Manager - SaaS / Cloud Operations

Job description

Your role in our team Körber Pharma Software, an industry leading software provider in the pharmaceutical and biotech sector, is seeking a (Senior) Technical Account Manager to join our Technology Operations (TechOps) organization. In this role, you serve as the key technical liaison for our customers, ensuring smooth deployments, upgrades and ongoing SaaS operations. You will align customer needs with Körber’s technical capabilities, coordinate cross-functional teams and contribute to delivering resilient, compliant and customer centric cloud services. This role is based in Ireland and may require occasional travel to customer locations throughout Europe. - You will collaborate with Sales and Project teams to support customer onboarding, deployments and upgrade planning - You will coordinate technical capabilities, standard SaaS processes and resource scheduling across stakeholders - You will maintain version histories for our cloud customers and ensure n-1 release compliance - You will track operational activities, installations and service efforts, providing transparency to internal and external stakeholders - You will ensure structured knowledge management and clear documentati...