Sr Director Customer Experience- Residential

Job description

Are you looking for more? At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team. As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk. What we need: The Sr Director Customer Experience is a senior-level leader that is responsible for setting and overseeing a customer-focused strategy that focuses on the creation of innovative customer-centric solutions for the Residential Customer Service order management organization. This role involves strategic planning, team management, and ensuring the delivery of high-quality solutions that align with business goals and customer needs. What you’ll do: - Develop and implement a comprehensive customer experience strategy aligned with overall business goals including all Residential Functions: Sales Support and customer service functions - Collaborate with executive leadership to in...