CRM Architect

Job description

Title: CRM Architect Employee Classification: Executive/Admin & Managerial: Institution: System Office: Department: Digital Learning Collaborative: Campus Location: Tennessee Board of Regents System Office Job Summary: TBR’s Digital Learning Collaborative (DLC), housed in the office of Academic Affairs, develops and delivers high-quality, learner focused online course material and associated technical support. The DLC operates Tennessee eCampus – an academic online course sharing partnership, builds and delivers workforce training, and provides critical support for a variety of educational technology services used throughout the system. The DLC leverages Slate for multiple coordinated purposes, including: coordinating enrollment process for TN eCampus and workforce training, delivering near time learner progress data to partners, as the backbone for partner/learner communication, and as a foundation for several change request processes. The CRM Architect serves as a key strategic and technical leader supporting the Digital Learning Collaborative’s (DLC) CRM strategy and Slate environment. This position acts as the primary Slate Administrator and provides oversight of the technical...