Guest Experience Representative

Job description

Overview: *Remote Position, must have full availability including weekends* *Must be located on the East Coast* SUMMARY: The Guest Experience Representative supports guests across phones, email, chat, social media, and other digital platforms as the voice of our brand and a direct reflection of our hospitality culture. This role goes beyond answering questions — it creates meaningful connections, delivers memorable experiences, and turns service moments into loyalty-building opportunities. KEY RESPONSIBILITIES: Primary duties and responsibilities include but are not limited to the following. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications below are representative of the knowledge, skills, and abilities required. - Manage high volume guest communications, reservations, and inquiries across all channels to ensure seamless, high-quality service. Personalize interactions to create memorable experiences. - Handle online reservations, group events, adjustments, cancellations, and refunds accurately. - Identify opportunities to enhance the guest experience through recommendations and upgrades. -...