Customer Service Representative - OOH

Job description

Start Date: June 22nd 2026 Hours of Work: 15hrs - Monday to Sunday (part-time evenings & weekends) This role includes a training period of 6 weeks. Training will be 9am- 5pm Monday to Thursday. Following the training period, you will move onto your contracted shift pattern which will be discussed at interview. Job Purpose: As a Customer Service Representative, you will be the first point of contact for our customers who have suffered a loss following an incident with their vehicle. Treating our customer with understanding and empathy you will capture all the relevant information efficiently and accurately, validating our customer’s policy and confirming indemnity whilst providing an excellent customer experience. Utilising effective questioning techniques and/or investigations you will accurately assess liability offering customers the benefits of client supply chain for losses sustained as well as legal representation as required. Key Responsibilities: - To take inbound calls from customers as a result of a motor incident, validating cover and ancillary products as well as assessing liability - To collate data accurately and effectively - To provide an excellent customer experienc...