Member Services Representative

Job description

Benefits: - 401(k) - Dental insurance - Employee discounts - Free uniforms - Vision insurance Front Desk: Job Summary: The Member Services Representative - Front Desk creates a welcoming and positive experience for members, guests, and prospects by delivering exceptional customer service, managing front desk operations, and supporting club cleanliness. Duties and Responsibilities · Greet members, guests, and prospects · Handle all front desk activities · Respond to member questions and concerns · Answer phones promptly · Check in members and update accounts · Facilitate new member sign-ups and conduct tours · Assist with cleaning and organizing the club Qualifications and Requirements: · Prior customer service experience preferred · Basic computer proficiency · Passionate about fitness and health · Positive attitude and strong interpersonal skills · Reliable, punctual, and professional · High school diploma or GED equivalent required · Must be 18 years of age or older Physical Demands · Remain standing or walking for extended periods · Frequent communication, in-person and via phone · Occasionally lift up to 50 lbs. · Handle cleaning chemicals or biohazards safely Benefits · Health...