Customer Service Agents

Job description

Position Summary LCI is seeking dedicated Customer Service Agents to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of USPTO in carrying out the agency’s mission, including working on proprietary software and systems. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities: This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor - Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes. - Create service desk tickets utilizing ticketing software and ensure proper ticket escalation and resolution. - Maintain and troubleshoot business line applications which could include remote installation or redeployment of software. - Install and maintain the f...