Onboarding Specialist (DACH market)

Job description

Level: Mid-level Work model: Full-time and hybrid. Employment type : Indefinite contract. Start Date : May 2026 Location : Barcelona, Spain. As an Onboarding Specialist , you will be the first point of contact for new clients after they sign with bsport. Your role is to ensure a smooth and successful transition onto our platform by guiding and helping clients through the onboarding journey from initial setup to first successful usage. You will work closely with Account Managers and Support to deliver a seamless client experience and set the foundation for long-term success. Your role: Client Implementation Manage the onboarding process for new clients Guide and help clients through platform setup, integrations, and data migration. Training & Enablement: Deliver tailored training sessions for managers, staff, and instructors. Ensure clients are comfortable and confident using the platform. Take care of any tasks that could be perceived as a burden by the client Project Coordination: Track and manage onboarding milestones, ensuring deadlines are met. Collaborate with internal teams (Care, AM, Product) to resolve issues quickly. Client Success Foundation: Identify client needs early a...