Independence and Wellbeing Advisor

Job description

At Suffolk County Council , collaboration is at the heart of everything we do. As an Independence and Wellbeing Advisor within Customer First , you will play a vital role in supporting our communities, safeguarding vulnerable people, and delivering services that make a real and lasting difference. This is an office-based role at Endeavour House, Ipswich. Reimagine the possibilities. - Suffolk County Council - Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX, Onsite working - Salary: £25,989 per annum (pro rata for part time) - Hours: Up to 37 hours per week, flexible working options available - Contract: Permanent, 4 positions Your role and responsibilities: As an Independence and Wellbeing Advisor, you’ll be the first point of contact for social care enquiries relating to Suffolk residents. These may include: You will manage a variety of contact channels-including telephone, webchat, email, and online referral forms-to provide clear information, practical advice, and timely referrals to the appropriate teams. - Adult Social Care. - Children and Young People’s Services. - Mental Health referrals. Your responsibilities: This role is an excellent opportunity to deve...