Director of Front Office

Job description

The Peninsula Chicago is seeking a Director to join our Front Office Division management team and be an integral part of our guest-focused service. - Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. - Grow within a diverse multi-outlet property. - Exceptional health benefits package and 401(k) with company match. Key Accountabilities: - Ensure proper operation of all responsibilities of all Front Office operations. - Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards. - Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards. - Communicate with all departments to create a guest centric experience. - Ensuring the staff are in full compliance with Head Office database requirements. - Ensure efficient operation of all Front Office team with efficient handover. General Requirements: - Minimum 4 years of Front Office leadership experience ideally in a luxury property. - Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal. - Ability to deal with a high level of work demand and pressure, individual must have great organization skill...