Field Service Technician
Rehrig Pacific Company · Dallas, Texas, US
Purpose of Role The purpose of this role is to manage and perform maintenance, troubleshooting, diagnosis, and repair of all Rehrig Pacific’s Direct-to-Store...
Job description
Purpose of Role The purpose of this role is to manage and perform maintenance, troubleshooting, diagnosis, and repair of all Rehrig Pacific’s Direct-to-Store Delivery (DSD) and Supply Chain Technology Offerings, including but not limited to: The Vision Object Recognition (VOR) Ecosystem, Rehrig Pacific Material Handling Solutions as well as Kenosha Plant Material Handling Equipment as needed. This role will be primarily customer facing and some work cross-functionally with Rehrig Pacific’s Quality, Procurement and New Product Development teams. ? Areas of Accountabilities: Onsite Customer Support: o Projects include but are not limited to equipment retrofit or replacement campaigns. - Perform assigned equipment inspections, preventive maintenance, and repairs as needed. - Support customer fleet check-ins as assigned. - Support warranty service requests. - Provide a high level of courteous and professional customer service. - Support Technology Team with VOR (Visual Object Recognition) installations as needed. - Support the greater Implementation & Service Team on projects Cross Functional Support: to replenish as needed. - Process any paperwork post service completion to support bi...