T3 Service Desk Engineer
WEBIT Services · Naperville, Illinois, US
Job Summary: As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle comple...
Job description
Job Summary: As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and collaborate with other IT professionals to ensure the delivery of superior IT services. Your role will involve troubleshooting advanced issues, mentoring junior staff, and participating in project work. Qualifications: · Experience in a technical support role, with at least 2 years in a Tier 3 or senior support capacity. · Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable. · Technical Skills: Proficient in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices. · Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently. · Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. · Customer Service: Strong commitment to providing exceptional customer service and maintaining...