Manager, Ticket Operations

Job description

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow. The Manager, Ticket Operations supports our mission by overseeing ticket office operations and managing race and commemorative ticket fulfillment across properties. This role drives digital ticketing adoption to enhance the consumer experience and improve operational efficiency. The Manager collaborates with ticketing operations staff to assess fulfillment needs and report insights to leadership, staffs and schedules ticket offices for event weekends, oversees non-digital ticket fulfillment, and hires, trains, and schedules ticket representatives. Essential Duties and Responsibilities: - Oversees all walk-up ticket sales and customer inquiries. - Hires, staffs, and schedules ticket office personnel and locations. - Collaborates with the Regional Director of Ticketing, Ticketmaster, internal and external teams, and track partners to develop and execute ticketing strategies. - Supports the implementation of key Consumer Admissions strategic initiatives. - Evaluates and recommends improvements to enhance and simplify the digital ticket fulfillment experience. - Reg...