Customer Care Associate, Level II (M-F 10:30am-7pm) - Waukegan, IL

Job description

USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry’s top technical and customer service leader. - Location: 3781 Bur Wood Dr, Waukegan, IL 6008cation: - Schedule: 10:30am-7pm MON-FRI (WEEKENDS OFF) - Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time - Proficiency with Microsoft Outlook/Word/Excel - Must be able to pass a background/drug test - High-Volume Call-Center Experience preferred Job Summary: Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities - Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. Resolves customer issues including issuance of credit concessions. - Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer ba...