Customer Care Supervisor (34305)

Job description

Job DetailsJob Location: Jacksonville, FL 32246Education Level: High SchoolTravel Percentage: NegligibleJob Shift: DayJob Summary The Customer Care Supervisor provides hands-on leadership and daily oversight of the Customer Care team, managing priorities, setting the department’s tone, and fostering high morale while ensuring excellence in order entry and customer support. This role defines and champions KLS Martin’s standard of trademark customer service, delivering a high quality, predictable experience that positions Customer Care as a trusted business partner to Customers and the Sales team. The Supervisor approves SOP changes, monitors KPIs, and manages staffing and performance to drive accuracy, timeliness, compliance, and high-quality billing outcomes. Success requires strong people leadership, empathetic communication, and close collaboration with Customers, Sales, Warehouse, and Operations to proactively support sales effectiveness and overall business success. Essential Functions, Duties, and Responsibilities: Manage overall priorities, scheduling, workload distribution, time management, and resource planning for the Customer Care team to ensure timely, accurate and compl...