Director of Learning and Development

Job description

Description 90% Strategic Leadership of Education and Training 10% Determination - Lead the strategy, design, execution, and continuous improvement of education and training initiatives across all HIG agencies. - Develop and maintain a scalable training framework aligned to role, experience, and department needs. - Design, deliver, and continuously enhance HIGEdu programs, webinars, and Academy initiatives that reinforce HIG culture, values, and job-specific competencies. - Lead the administration, optimization, and strategic use of HIG’s Learning Management System (LMS). - Partner with Managers and leadership to assess skill gaps, align training plans with business objectives, and monitor training effectiveness and outcomes. - Create and maintain measurable Skillset Surveys to assess proficiency, identify development opportunities, and support ongoing professional growth across departments. - Deliver in-person, virtual, and hybrid training as needed, including travel to support agencies and onboarding of new systems or agencies. - Serve as a trusted training and technical resource, mentoring employee-owners on workflows, client service standards, and insurance best practices. - St...