Regional Manager Customer Success East (Remote)

Job description

Work Flexibility: Remote The Regional Manager, Customer Success leads a geographically distributed team of Customer Success professionals supporting Smart Care’s largest and most strategic customers. This role owns customer outcomes across a defined region, including adoption, retention, expansion, and overall customer health. As a member of the Smart Care Go-to-Market team, we aspire to sustain Stryker's Smart Hospital Platform using approaches our customers rave about. We do this through clear communication, exemplifying professionalism, driving consistency, and empowering customers. What you will do: - Lead, coach, and develop a regional team of Customer Success Managers - Own customer health, renewal readiness, and expansion outcomes - Hire, onboard, and train high-performing customer success professionals - Partner with Sales, Customer Excellence, Technical Support, Marketing and Engineering - Act as escalation point for critical customer issues within your region, supporting team on customer and internal meetings as needed - Develop regional processes, metrics, and reporting Required: Preferred: - Bachelors degree required - Minimum 8 years in customer success or account mana...