Panel Operations Coordinator

Job description

Job Purpose & Position Overview The Panel Manager works closely with the Ambulatory Medical Director (AMD) and Primary Care Clinic Manager (PCCM) to manage panel assignments, develop and track reports on key empanelment metrics, and conduct staff training. Specific Job Duties/Responsibilities: ◦ Patient-initiated PCP change requests. Facilitates discussion between and obtains approval from current assigned PCP and future PCP and makes the change in the practice management system. ◦ Provider-initiated PCP change requests. Makes changes in the practice management system. - Ensures each patient is assigned to a primary care provider (PCP). - Resolves unassigned patients by reviewing appointment history to determine appropriate assignments based on PCP availability. - Monitors influx of new patients into panels and analyzes PCP capacity (panel fullness) to absorb new patients. Reviews issues with medical director and reassigns as appropriate. - Reporting: develops monthly panel reports and reviews PCP assignments. The monthly panel report consists of all patients seen in specified month, assigned PCP, treating provider (continuity), retention and PCP change. - Determines continuity per...