Field Service Manager

Job description

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You’ll be challenged and rewarded. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too. Do we have your attention? Keep reading. Matrix Packaging Machinery, a division of ProMach, is seeking an experienced Field Service Manager to lead the service team. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and enjoys collaborating across engineering, manufacturing, and customer-facing teams. As Field Service Manager, you’ll contribute to the company’s success by coordinating Field Service activities and continuously working towards exceeding our customer’s service expectations. You’ll play a critical role in maintaining strong customer relationships and driving continuous improvement within the department. Are you excited about this work? - Monitor workload schedule and staffing requirements. Schedule field service support accordingly. - Assign technical phone support requests to appropriate resource (tec...