Parts Customer Service Coordinator

Job description

Exciting Career Opportunity as a Parts Customer Service Coordinator at Linde Material Handling. Join Linde Material Handling, a global leader in forklift trucks and warehouse equipment, and become part of a team that values innovation, collaboration, and excellence. The purpose of the role is to manage all customer support operations related to spare parts supply for LMH UK's depots and direct customers, ensuring pro-active service and support, in order to exceed our customer’s expectations. In this role, you will;: - Day to day contact with internal and external customers by utilising all methods of communication. - Pro-active management of customer requirements and effective resolution of issues. - Prepare and issue quotations for customers. - Sales order entry for direct customers and or engineers. - Creation and maintenance of non-Linde parts within the system. - Obtain quotes and place purchase orders for non-Linde parts with external suppliers. - Work closely to the MRP Team on back orders to progress internally. - Communication of delivery dates to the customers. - Compile Customer/Region specific KPIs as required. - Proactive management of customer Trucks Out of Action, inv...