Associate Managing Editor II

Job description

Job Description Associate Managing Editor II Company: KGL Department: KGL-Editorial Reports To: Managing Editor Date Approved: 9/5/2025 Job Summary: The Associate Managing Editor oversees journal editorial and/or production operations for client’s peer-reviewed journals from manuscript submission to publication. The Associate Managing Editor serves as the primary point of contact for client stakeholders and ensures that the work of the dedicated support team exceeds expectations for productivity, quality, and schedule adherence. The Associate Managing editor may supervise one or more editorial associates. Duties/Responsibilities: - Provide excellent customer service to all external and internal journal stakeholders (e.g., editors, authors, publishers, colleagues). - Ensure contractual requirements and service level agreements for assigned client workflows are met. - Oversee journal inbox and handle escalations. - Update and maintain accurate protocols for editorial workflows. - Train and manage support staff performing daily peer review, editorial, and/or production tasks. - Inform managers of staff errors and/or client feedback immediately and ensure that any issues which could im...