Director, Service Management & Hotline Operations, Customer Support

Job description

Company Description BEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range of industries, including airports, e-commerce, warehousing & distribution, and bulk material handling. We offer the right solution for nearly every logistics challenge. As a family-owned company, BEUMER combines tradition with innovation. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! Job Description: Director, Service Management & Hotline Operations, Customer Support The Director, Service Management & Hotline Operations, is responsible for driving excellence in customer support, service delivery, issue resolution, and escalation management across all business verticals. This role leads the Service Management function and provides oversight of the Hotline team to ensure a consistent, responsive, and high-quality customer support experience aligned with organizational goals. The position focuses on improving the full customer issue lifecycle from first contact through resolution, escalation, communication, and long-term service follow-up....