Customer Service Specialist

Job description

Job Req Number: 113205 Time Type: Full Time At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity - and we’re looking for new talent to join us. Role: Customer Service Specialist: Location: Limerick Hours: Monday–Friday, 09:00–17:30 We are seeking a proactive and customer‑focused Customer Service Specialist to join our team in Naas. In this role, you will be responsible for delivering high‑quality service to our customers, ensuring bookings, deliveries, and all related documentation are managed efficiently and accurately. You will work closely with internal teams and overseas offices to ensure customer commitments are met while maintaining compliance with company procedures and service standards. What will you be doing?: Communicate effectively with customers and internal departments via email and telephone. Receive, process, and accurately enter bookings into the company TMS. Instruct and update departments promptly to ensure timely movement of consignments. Liaise with Operations teams and overseas offices to meet customer expectations. Monitor deliveries to ensure completion within agreed timelines. Proactively res...