Customer Service Representative

Job description

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Rogers Dental Lab in Athens, TN. The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Thursday, and 8:00 a.m. to 1:00 p.m. on Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution and tuition reimbursement! Primary Responsibilities and Essential Functions of the Position: - Answering Customer Inquiries: responding to customer questions via phone, email, chat, or other channels. - Resolving Issues and Complaints: addressing and resolving customer concerns in a timely and efficient manner. - Providing Product Information: offering accurate and h...