Tier II Technical Support Specialist

Job description

Overview SMS is looking for a Tier II Technical Support Technician to provide intermediate-level customer support for hardware running Windows 10 or higher for the Air Force Research Laboratory (AFRL) Rocket Lab. Additionally, the position provides intermediate-level customer service for incidents and problem remediation provided within the Web Help Desk (WHD) ticketing system. Sucessful candidates will have in-depth knowledge of IT concepts, and more than basic troubleshooting skills gained through experience, certification, and formal training. As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity. SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 45 years. SMS is headquarte...