Lead Field Technician

Job description

Role Objective The Regional Technical Operations Supervisor is responsible for leading and managing a team of technicians across onsite and remote locations within the AMER region. The role ensures high-quality technical support delivery, efficient resource allocation, compliance with operational standards, and continuous performance development across the team. This position serves as the primary point of contact for regional coordination with the TFS Global Lead and the client. Key Responsibilities: - Supervise an average of 13 technicians operating both onsite and in remote AMER locations. - Ensure all technicians are fully trained, aware of their responsibilities, and equipped with the necessary tools and resources. - Deliver or coordinate technical training sessions to maintain high troubleshooting and support standards. - Review and approve hardware diagnostics, troubleshooting actions, and remote support cases. - Oversee planning and approval of repair trips and remote support operations. - Monitor compliance with operational procedures, attendance, and technical task execution across all technical hubs. - Conduct regular performance reviews and implement performance improve...