Customer Experience & Contact Platform Consultant

Job description

As part of the Service team, you will: - Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale - Be at the forefront of CCaaS and AI innovation, helping clients build connected, always-on service models for their customers - Work with leading organisations across multiple industries, contributing to large-scale customer and platform transformations - Support clients in defining a customer-first mindset and reshaping their business and operating models - Transform customer journeys and service interactions using data, CCaaS platforms and AI to create seamless and consistent experiences - Reinvent the customer service ecosystem by improving how products, services and channels work together - Learn and apply emerging trends in customer data, AI and experience design, and use these insights to help organisations maximise value from customer interactions - Shape and deliver transformational customer platform solutions for clients who want deeper understanding of how customers engage with their products and services - Continue to build practitioner skills in areas such as GenAI, human-centred des...