Electrical Service Coordinator

Job description

The Electrical Service Coordinator is responsible for coordinating, allocation, and administrative functions of the service division working alongside our team of service managers and full time scheduler. This role ensures efficient deployment of technicians, timely delivery of service and maintenance works, accurate job management, and strong communication between clients, field staff, and internal teams. Key Responsibilities: - Coordinate scheduling and allocation of preventative maintenance and reactive service works - Manage technician workloads to meet client timeframes and service level expectations - Monitor daily schedules and adjust priorities in real time to respond to urgent or changing requirements - Liaise with clients and technicians regarding job progress, service delivery, and scheduling updates - Maintain accurate service records, preventative maintenance documentation, and job compliance requirements - Ensure all jobs are accurately closed out, including labour entries, job notes, photos, and client sign-off - Follow up outstanding works to ensure timely completion and maintain service commitments - Create, update, and manage job orders using service management sy...