Advanced Specialist, Customer Success (Program Management)

Job description

About the Role We’re looking for a Customer Success Specialist who thrives in complex customer environments. This role is ideal for an experienced customer-facing professional who thrives in ambiguity, is highly curious, builds deep client relationships, and leads high-impact initiatives that drive long-term value. in this role, you’ll be relied upon as a go-to expert—owning critical accounts, navigating complex challenges, and leading major projects that shape both customer outcomes and internal ways of working. What You’ll Do - Primary relationship owner for complex, high impact accounts. - Ensure customers achieve their intended outcomes through proactive engagement, insight, and follow through. - Build and maintain strong, long-term client relationships grounded in credibility, insight, and results. - Lead major customer initiatives and cross-functional projects from planning through execution, ensuring alignment with customer goals and business priorities. - Navigate and resolve complex account challenges, balancing customer needs with scalable, sustainable solutions. - Partner closely with internal teams (Product, Engineering, Sales, Operations, Support) to deliver cohesive a...