Customer Care Agent

Job description

Working within the Customer Support & Operations Team in Rainham, Essex, this role responds to customer enquiries regarding quotations, new business, renewals and existing policies via telephone, post and live chat. This role is office-based and includes a well-structured training program which is normally completed within agent's first few months. Training and development is regularly provided to ensure the best service to our amazing customers through routine audit checks and bespoke training sessions. The interview process consists of 2 rounds of competency based questions. We are looking for experienced hires, and applicants must have at least 12 months' experience in the insurance industry. Responsibilities include: - To achieve all Service Level Agreements across all channels including calls and chat including achievement of expected customer satisfaction levels - Consistently achieve Key Performance indicators and individual targets/objectives - To administer policies and issue documentation within service standards - Be motivated to deliver service excellence at all times - To support the Customer Care team in achieving company’s business goals - Optimise new business by in...