Reputation & Reviews Coordinator

Job description

Reputation & Reviews Coordinator Common Sail Investment Group: Position Summary: The Reputation & Reviews Coordinator leads Common Sail Investment Group’s review strategy across all brands and industries, ensuring that our communities and service lines maintain exceptional online visibility, credibility, and engagement. This role focuses on review generation, response, reporting and profile management, helping different leaders meet review goals and remain eligible for industry awards that recognize excellence in senior living and care services. The ideal candidate is a strong communicator, organized project manager, and creative problem solver who is passionate about reputation management, customer engagement, and continuous improvement. Key Responsibilities: Review Strategy & Execution: - Conduct routine audits of website review integrations. - Partner with leaders to conduct direct review outreach efforts to residents, families, clients, and employees to ensure balanced and authentic representation of experiences. - Develop, refine, and share review support tools such as QR code flyers, review request scripts, best practices guides, and trackers with leaders who own review goals...