Early Career Trainee Field Service Engineer – apprentice Toscana

Job description

Job Description Summary Job Description: The Junior Field Service Engineer will be trained to become an expert Field Services Engineer, responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through service excellence. The resource will be based in Tuscany Key responsibilities under supervision include: - Perform preventive maintenance on the installed base and total system-level troubleshooting at basic or more advanced level, depending on the certified training and on the job training completed. - Ensure service maintenance and repair needs on designated equipment are addressed. - Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. - Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. - Maintaining tools and test equipment properly and ensuring they are calibrated. - Working as a member of the local team to provide efficient service delivery...