Customer Success Representative

Job description

Description Company Profile: Arlon Graphics, LLC is a cast vinyl manufacturing company in the business of creating innovative material for visual expression. Founded in 1958, Arlon Graphics manufactures and markets high-quality pressure-sensitive materials for the fleet, architectural, digital imaging, and signage markets. Through more than 180 distribution partners across the globe, a growing number of strategically-positioned sales offices and warehouses, and customer-centric operations, Arlon is recognized as a global leader in graphic films. Join the Arlon Graphics conversation and follow us at @arlongraphics on Facebook , Instagram , Twitter , and LinkedIn . For more information, visit arlon.com . Position Overview: The Customer Service Representative position is an entry-level role that engages with customers on behalf of Arlon. Basic duties include answering phone calls, emails, and chats from customers and participating in meetings with Customer Service or other internal teams (to discover new communication tactics and maintain expert knowledge about company products and services). A Customer Success Representative will also assist with customer quality and service claims,...