Customer Service Supervisor - Marion

Job description

Customer Service Supervisor – Electrical Supply Marion, IN We’re seeking a driven leader who excels in high-energy environments and is passionate about delivering customer-focused solutions. If you take pride in providing outstanding service while empowering others to succeed, we’d love to connect with you! At Kirby Risk Electrical Supply, our Customer Service Supervisors shape the frontline customer experience through leadership, teamwork, and commitment to customer service excellence. What You’ll Do as a Customer Service Supervisor Lead with impact by strengthening collaboration, refining processes, and enhancing the customer experience. You’ll: What Makes You a Great Fit What to Expect in This Role - Foster an environment of collaboration and team spirit, promoting engagement, communication, and collective accountability among employees - Monitor branch scheduling to ensure adequate staffing for daily operations - Select, train, mentor, coach, and conduct performance reviews to promote employee development - Guide new hire onboarding, assimilation into the company and branch culture - Proactively resolve customer issues to maintain customer satisfaction, retention, and positive...