IT Technician Level I/Dispatcher

Job description

Lyra Technology Group is a p rivate e quity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. IT Technician (Level 1) / Dispatcher-Lyra Technology Group Lyra Technology Group is seeking a IT Technician (Level 1) for one of their operating companies. As an IT Technician (Level 1) at Pact-One Solutions, you will provide first-line technical support and managing the dispatch of IT service requests. This involves troubleshooting basic technical issues, escalating complex problems, and coordinating the assignment of resources to resolve incidents. The role also includes maintaining clear communication with clients and technicians to ensure efficient service delivery and high customer satisfaction. About Pact-One Solutions…: With more than 20 years of experience, Pact-One Solu...