Call Center Patient Representative

Job description

Description GENERAL SUMMARY: The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information. Requirements: ESSENTIAL JOB FUNCTION/COMPETENCIES: Responsibilities include but are not limited to: - Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere. - Answers telephones in a professional manner. - Schedules appointments. - Takes messages for patients using electronic medical records. - Verifies and updates patient demographic information. - Registers new patients. - Addresses patient requests and inquires. - Resolves patient concerns. - Returns calls as necessary. - Updates registration and insurance information for existing patients. - Performs other position related duties as assigned. - Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health...