Service Operations Manager

Job description

Job Title Service Operations Manager Job Description: In this role, you will lead and drive service operations initiatives across the Central Zone within the Hospital Patient Monitoring Services & Solutions Delivery (HPM S&SD) organization. You will ensure alignment between strategy and execution at the zone level, driving consistency, efficiency, and high-quality service delivery across markets. This role plays a critical part in translating national strategy into local execution improving operational performance, enabling field teams, and enhancing the customer experience across the Central Zone. Your role: Own and drive service operations initiatives for the Central Zone, aligned to HPM S&SD strategic priorities, ensuring measurable impact on service performance, productivity, and customer outcomes within the region. Streamline processes and workflow to enhance Operational Efficiency, reduce Market Cycle Time and drive improvements in our delivery readiness capabilities within the Zone. Define and manage key performance metrics through daily management for the zone, using data and insights to identify opportunities and drive continuous improvement. Lead zone-level business revie...