Bilingual Sr. Escalations Expert

Job description

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the customer’s single point of contact. Requires no oversight or instruction when directly interacting with executives in a professional and concise manner. Begins forming positive relationships with important third parties, actioning feedback and highlighting Sunrun’s best practices and speedy resolutions. Wor...