Technology Service Assurance Analyst

Job description

Summary: The Technology Service Assurance Analyst supports the expansion and maturation of Associate Technology Services by strengthening service assurance, governance, program execution, quality assurance, reporting, and benefit realization across the ATS portfolio. This role focuses on how technology services perform, scale, align, and deliver value, rather than day-to-day break/fix support. The position plays a critical role in ensuring ATS initiatives are well-defined, well-documented, measurable, auditable, and aligned to business outcomes, enabling leadership to make confident decisions and realize sustained cost savings and efficiency gains. Key Responsibilities: Service Assurance & Quality Management - Support the development, execution, and maintenance of ATS service assurance standards, ensuring consistency, reliability, and quality across end-user services. - Assist in defining and executing quality assurance reviews for ATS services, initiatives, and deliverables. - Identify gaps, risks, or inconsistencies in service delivery and partner with ATS leaders to drive corrective actions. Program, Project, and Governance Support: - Assist in the coordination and tracking of A...