Manager, Business Consulting, AI

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Summary: NICE is seeking a Manager, AI Adoption COE to lead a team responsible for driving measurable adoption, consumption, and business value across our AI customer base. This is a people leadership role focused on ensuring customers achieve sustained usage and operational impact from AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI. You will lead a team of consultants, partner cross-functionally across Customer Success, Product, Delivery, Sales, and Engineering, and help build the repeatable motions required to scale AI adoption globally. This role is not focused on feature enablement alone. It is focused on business outcomes, workflow integration, value realization, and adoption at scale. What You Will Own: - Lead and develop a team of AI Adoption Consultants - Drive adoption and consumption outcomes across a portfolio of enterprise AI customers - Build and im...