Sr Analyst People Systems (remote)
CSX · Jacksonville, Florida, US
Job Summary Provides system and end user support for Oracle Cloud HCM application in a complex, dynamic environment. Performs analysis and problem resolution...
Job description
Job Summary Provides system and end user support for Oracle Cloud HCM application in a complex, dynamic environment. Performs analysis and problem resolution. Review quarterly releases, make recommendations and communicate changes & enhancements. Primary Activities and Responsibilities: - Provide production support across Oracle HCM modules (Core HR,ORC, Talent, Learning, Compensation, Benefits) - Serve as an escalation point including, but not limited to, researching and resolving system configuration or integration issues, unexpected results or process flaws - Plan for and support migrations, releases, upgrades and/or patches, including functionality and design review as well as end to end user testing - Consult with functional owners to translate system needs into system requirements and effectively communicate system capabilities and limitations - Develop, document, and maintain all current and new business process workflows for efficiency - Communicate with project teams, business partners, and vendors - Strong focus on the employee experience supporting self-service transactions - Leverage Oracle AI technologies to streamline workflows, enhance decision-making, and identify o...