Account Coordinator

Job description

Overview Scope of Responsibilities: Provide day-to-day support to ensure that the needs of ProAct clients and members are met. Assist in the resolution of escalated client, member, and internal requests. Works under direct supervision and follows standard procedures to accomplish assigned tasks. Job Summary: Assist with the day-to-day operations of both client facing and internal departments at ProAct. Coordinate the internal support of all clients for all aspects of customer service, account management, and quality assurance. Provides back-up assistance for clients in the absence of a primary Account Manager. Responsibilities: - Provide support to client facing team(s) and their day-to-day responsibilities. - Perform quality assurance audits on a regular basis to measure client satisfaction. - Respond to client and member questions and ensure their problems are resolved. - Assist in the resolution of escalated customer service issues. - Assist in the onboarding of new clients, including new group enrollments, group and member eligibility, benefit design, provider relations, and quality assurance of the products. - Coordinate, maintain, and manage the distribution of monthly, quart...